Getting In Touch With Support

How to Reach Us if you are provider/care team member: Patient / Member Support via phone, email or all.health clinician portal:

1- Phone

Phone number: [phone]

Leave as detailed message as you can including the following items:

• Detailed description of your question or issue.
• Phone number to return your call
• A good time to return your call

2- Help Center 

Submit a Support Request:

1. Log into the clinician portal.
2. Click into “Support” in the Today screen.
   1. 
3. Click Support Help Center
4. You will be taken to the all.health Clinical Help Center
5. Click “Submit a Request” on the top right corner of the screen.
6. You can fill out the short form to reach our technical support.
   1. Be as descriptive as possible
   2. Include any screenshots of the issue or question area.

3- Email

Email: [e-mail]

Send us a detailed message as you can including the following items:

• Detailed description of your question or issue
• Email and contact information to communicate with you
• Phone number to call you if needed
• A good time to call

Working hours 

We are available: 

Monday through Friday: 9am - 9pm Central Standard Time

Requests received within these available hours will get a response within 4 hours, excluding weekends and holidays. If a request is received after 1PM CST, you may get response next day.