Frequently Asked Questions

About all.health

• How Do I View Help Articles Related To The Patient App?
• Will Third-Party Devices Be Offered Through all.health?
• What Can I Do If No One Responds To My Support Ticket?
• Getting In Touch With Support

Member Management

• Do I See Data In The Member’s Time Zone Or Mine?
• Can I Edit A Member's Contact Information?
• How Can I See My Colleague’s Members?
• How Can I Remove Members From My clinician Portal?
• How Can I Reassign My Member To Someone Else?

Actions

• What Happens If A Specific Action(s) Is Consistently Inappropriate Or Irrelevant?
• Can I Change The Recommended Action Interventions?
• Can I Edit A Previously Closed Action?

Account

• Reset Your all.health Clinician Account Password
• What Happens If I Forgot My Password?

Messaging & Content

• How Often Are Surveys Served To The Member?
• Are Translations Available On The App/Portal?
• Can Members Call The Care Team?
• Can I Initiate Video Calls From My Laptop?
• Do Members See Any Content Before Signing Consent?
• What Does “Day 1” Mean?

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